SAP CRM FUNCTIONAL ONLINE TRAINING:

Introduction to:

  • Fundamentals and architecture of SAP CRM
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • Implementation & operation of SAP CRM

CRM Base Customization: CR 100

CRM basic data:

  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object
  • CRM business transactions
  • Overview of generic functions in business transactions§
  • Activity management
  • Customizing for these objects
  • Process control and determination
  • Partner determination
  • Actions
  • Overview of pricing in CRM
  • CRM billing
  • Basics concepts of CRM middleware
  • Introduction to the CRM WebClient User Interface

CRM Marketing :CR 600

  • Overview of marketing management in SAP CRM
  • Marketing Plans and campaign management
  • Working with marketing projects
  • Preparation and Execution of campaigns
  • Segmenting business partners
  • Marketing attributes
  • Graphical Modeler
  • Creating profiles and target groups
  • Personalized mail form
  • Creating personalized e-mails
  • Marketing Product Proposals
  • Lead Management and Surveys
  • Campaign automation
  • External List Management
  • Special Functions and Features in campaign management
  • Couponing

CRM Sales: CR 300

  • Opportunity management and Pipeline Performance Management
  • Copying control
  • Quotation management
  • Order management
  • Special functions in quotation and order management
  • Pricing in SAP CRM Sales
  • Contract management
  • Rebate processing
  • Activity management in SAP CRM Sales
  • Visit planning
  • Territory management

CRM Service:CR 700

  • Maintenance of technical objects
  • Installed base management
  • Individual objects
  • Service contract processing
  • Service agreements
  • Service contracts
  • Service plans
  • Service order processing
  • Resource planning
  • Service confirmation
  • Service billing
  • ERP Integration
  • Complaints and returns processing
  • Complaints and returns
  • n-house repair processing
  • IT Service